“Provides a simple, straight forward, and proven formula for success that can help turn your call center into a true competitive advantage.”Eric Burton, VP Customer Care, Time Warner Cable “With this book as your road map the journey toward success will be made much easier.”Michael Hayes, Senior Vice President, Scotiabank The call center industry is one of the world’s most... 

Here’s programming made easy (and fun!) with this guide to the popular C++ language So you’re dreaming of the exciting life of a programmer? You can make it happen with this book! Even if you barely know what programming is, you can learn to “speak” the C++ language, install and use the compiler, work with loops, understand objects and classes, get rid of bugs, and write real...